Legal
Refund Policy for Sprint AI
Effective Date:
This policy explains how refunds work for Sprint AI subscriptions.
1. 14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee. If you're not satisfied with your Sprint AI subscription, you may request a refund within 14 days of your order date. Accounts that have created fewer than 3 lessons since the charge are eligible for a full refund. Accounts with heavier usage are reviewed case by case. This applies to monthly and annual plans, and to renewal charges within the same 14-day window.
2. How to Request a Refund
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and refunds are processed by Paddle.
- Email us at contact@sprintailearn.com with your order details and we will arrange the refund with Paddle for you.
- Please include your account email and User ID in your request so we can review it quickly.
Refunds are returned to the original payment method. Your bank or card issuer may take a few business days to show the credit.
3. Cancellations and Future Renewals
You can cancel your subscription at any time from your account settings or through Paddle. Cancelling stops future renewals; you keep access until the end of the billing period you have already paid for.
4. Technical Issues and Errors
If a technical fault prevents you from using Sprint AI, or you were charged in error or for a duplicate order, contact us and we will work with Paddle to refund you, including outside the 14-day window where appropriate.
5. Statutory Rights
Nothing in this policy limits any statutory rights you may have under the consumer laws of your country, and Paddle's own Refund Policy also applies to your purchase.
6. Contact Us
Sprint AI is operated by Posh Pickss LLC
675 N Hunt Club Blvd Unit #2130
Longwood, Florida 32779, US
Email: contact@sprintailearn.com